Ein One-Stop-Shop für Smartcard-basierte Dienstleistungen

The aim of this diploma thesis was to investigate the eects of the introduction of aone-stop-shop for the admission of students and employees at the TU Wien. Specialattention was paid to the smartcard issued by the TU Vienna, the so-called TUcard.A new module for the issuing and administration of the TUcard was implemented inthe information system of the TU Wien and subsequently analysed via interviews and atechnical evaluation.At the beginning, the previous admission process is discussed, its workows are described,and the problems encountered are listed. This is followed by an introduction to thetechnologies used, smartcards and one-stop shops. The knowledge acquired and therequirements of the stakeholders are used to describe the design of the new process andits implementation. Finally, the results are evaluated.The need for the adjustment is claried by the problems encountered, which are describedin the context of the initial situation. In order to allow a scientic evaluation afterwards, aresearch question is dened at the beginning, which is to be answered after the evaluationof the data. Based on the initial situation and its problems, requirements are set whichshould allow to evaluate the research question. The requirements dene the design, whichis then generated and implemented. The implementation is analyzed with the help ofexpert interviews and a technical evaluation.The evaluation showed that most stakeholders, especially students and employees, benetfrom the changeover and that the rst admission is much easier for them. However, therewere also complications in the planning and redistribution of tasks.